Refund policy

Returns and Refunds

We accept return requests within 14 days after delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. A receipt or other proof of purchase is required.

To request a return, contact us before sending the item:
Email: info@homenetics.com
Phone: 732-994-0000

Approved returns must be sent to:
Homenetics
125 State Route 35
Keyport, NJ 07735
United States

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items returned without prior authorization may not be accepted.

Cancellations

Orders may be cancelled within 1 hour of purchase by contacting us. After that time, processing or fulfillment may have begun and cancellation cannot be guaranteed.

Damages and incorrect items

Please inspect your order upon delivery and contact us promptly if it is damaged, defective, or incorrect. Include your order number and photographs when possible so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Custom-made, special-order, personalized, final-sale, clearance items, and gift cards cannot be returned. Contact us before ordering if you have questions about whether an item is returnable.

Refunds

We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since approval, contact info@homenetics.com.

European Union customers

Where applicable, customers in the European Union have the statutory right to cancel or return an eligible order within 14 days, subject to applicable law.